# Changing what’s possible in financial services Casap is the agentic AI platform built to tackle the hardest work in financial services. [Get in touchGet in touchGet in touch](/get-in-touch)[What we believeWhat we believeWhat we believe](#belief) Trusted by 100+ financial institutions - ![Synchrony logo](https://cdn.sanity.io/images/z5qmtlm9/production/e66f9683e4312f83d3ae52b2d3445da0763952ed-122x26.svg) - ![MoneyLion logo](https://cdn.sanity.io/images/z5qmtlm9/production/df8d0ea0da20ede2b5852ef7174db464744f2e42-136x30.svg) - ![Unit logo](https://cdn.sanity.io/images/z5qmtlm9/production/a3eebc0489a1cd069d7cecf518f10064cff3818c-53x28.svg) - ![Suncoast Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/7c949908fb8bf179d2d12813b4401f37752e13b1-114x34.svg) - ![Ocean Bank logo](https://cdn.sanity.io/images/z5qmtlm9/production/f9468848d06f4f5da6a9c905bc78ca959096c6cd-142x22.svg) - ![Langley Federal Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/e1eff4bda473c387dc0d076e5da9439dcaae2c0a-61x28.svg) - ![Imprint logo](https://cdn.sanity.io/images/z5qmtlm9/production/7dc84e157a90ba0e047e1be8599c85b534304a99-113x27.svg) - ![City National Bank of West Virginia logo](https://cdn.sanity.io/images/z5qmtlm9/production/6baa5af70616512bb0adb9bb633c21d1dabbd945-77x30.svg) - ![Chartway Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/0b8da697f1aa922f262bc73f3fe8b5ab351dc278-118x30.svg) - ![Service Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/a4526130b42402973db63f96d57b246ddfb24659-62x30.svg) - ![Armstrong Bank logo](https://cdn.sanity.io/images/z5qmtlm9/production/1203c6eff89fdb4eca8967f72f10203ffe4f68f5-110x24.svg) - ![BCU logo](https://cdn.sanity.io/images/z5qmtlm9/production/d9ea796f27c595da1557569b4ebc1eba5b0054a5-59x36.svg) - ![Synchrony logo](https://cdn.sanity.io/images/z5qmtlm9/production/e66f9683e4312f83d3ae52b2d3445da0763952ed-122x26.svg) - ![MoneyLion logo](https://cdn.sanity.io/images/z5qmtlm9/production/df8d0ea0da20ede2b5852ef7174db464744f2e42-136x30.svg) - ![Unit logo](https://cdn.sanity.io/images/z5qmtlm9/production/a3eebc0489a1cd069d7cecf518f10064cff3818c-53x28.svg) - ![Suncoast Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/7c949908fb8bf179d2d12813b4401f37752e13b1-114x34.svg) - ![Ocean Bank logo](https://cdn.sanity.io/images/z5qmtlm9/production/f9468848d06f4f5da6a9c905bc78ca959096c6cd-142x22.svg) - ![Langley Federal Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/e1eff4bda473c387dc0d076e5da9439dcaae2c0a-61x28.svg) - ![Imprint logo](https://cdn.sanity.io/images/z5qmtlm9/production/7dc84e157a90ba0e047e1be8599c85b534304a99-113x27.svg) - ![City National Bank of West Virginia logo](https://cdn.sanity.io/images/z5qmtlm9/production/6baa5af70616512bb0adb9bb633c21d1dabbd945-77x30.svg) - ![Chartway Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/0b8da697f1aa922f262bc73f3fe8b5ab351dc278-118x30.svg) - ![Service Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/a4526130b42402973db63f96d57b246ddfb24659-62x30.svg) - ![Armstrong Bank logo](https://cdn.sanity.io/images/z5qmtlm9/production/1203c6eff89fdb4eca8967f72f10203ffe4f68f5-110x24.svg) - ![BCU logo](https://cdn.sanity.io/images/z5qmtlm9/production/d9ea796f27c595da1557569b4ebc1eba5b0054a5-59x36.svg) ![Synchrony logo](https://cdn.sanity.io/images/z5qmtlm9/production/e66f9683e4312f83d3ae52b2d3445da0763952ed-122x26.svg) ![Suncoast Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/7c949908fb8bf179d2d12813b4401f37752e13b1-114x34.svg) ![Imprint logo](https://cdn.sanity.io/images/z5qmtlm9/production/7dc84e157a90ba0e047e1be8599c85b534304a99-113x27.svg) ![Service Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/a4526130b42402973db63f96d57b246ddfb24659-62x30.svg) ![MoneyLion logo](https://cdn.sanity.io/images/z5qmtlm9/production/df8d0ea0da20ede2b5852ef7174db464744f2e42-136x30.svg) ![Ocean Bank logo](https://cdn.sanity.io/images/z5qmtlm9/production/f9468848d06f4f5da6a9c905bc78ca959096c6cd-142x22.svg) ![City National Bank of West Virginia logo](https://cdn.sanity.io/images/z5qmtlm9/production/6baa5af70616512bb0adb9bb633c21d1dabbd945-77x30.svg) ![Armstrong Bank logo](https://cdn.sanity.io/images/z5qmtlm9/production/1203c6eff89fdb4eca8967f72f10203ffe4f68f5-110x24.svg) ![Unit logo](https://cdn.sanity.io/images/z5qmtlm9/production/a3eebc0489a1cd069d7cecf518f10064cff3818c-53x28.svg) ![Langley Federal Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/e1eff4bda473c387dc0d076e5da9439dcaae2c0a-61x28.svg) ![Chartway Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/0b8da697f1aa922f262bc73f3fe8b5ab351dc278-118x30.svg) ![BCU logo](https://cdn.sanity.io/images/z5qmtlm9/production/d9ea796f27c595da1557569b4ebc1eba5b0054a5-59x36.svg) ![Synchrony logo](https://cdn.sanity.io/images/z5qmtlm9/production/e66f9683e4312f83d3ae52b2d3445da0763952ed-122x26.svg) ![Ocean Bank logo](https://cdn.sanity.io/images/z5qmtlm9/production/f9468848d06f4f5da6a9c905bc78ca959096c6cd-142x22.svg) ![Chartway Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/0b8da697f1aa922f262bc73f3fe8b5ab351dc278-118x30.svg) ![MoneyLion logo](https://cdn.sanity.io/images/z5qmtlm9/production/df8d0ea0da20ede2b5852ef7174db464744f2e42-136x30.svg) ![Langley Federal Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/e1eff4bda473c387dc0d076e5da9439dcaae2c0a-61x28.svg) ![Service Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/a4526130b42402973db63f96d57b246ddfb24659-62x30.svg) ![Unit logo](https://cdn.sanity.io/images/z5qmtlm9/production/a3eebc0489a1cd069d7cecf518f10064cff3818c-53x28.svg) ![Imprint logo](https://cdn.sanity.io/images/z5qmtlm9/production/7dc84e157a90ba0e047e1be8599c85b534304a99-113x27.svg) ![Armstrong Bank logo](https://cdn.sanity.io/images/z5qmtlm9/production/1203c6eff89fdb4eca8967f72f10203ffe4f68f5-110x24.svg) ![Suncoast Credit Union logo](https://cdn.sanity.io/images/z5qmtlm9/production/7c949908fb8bf179d2d12813b4401f37752e13b1-114x34.svg) ![City National Bank of West Virginia logo](https://cdn.sanity.io/images/z5qmtlm9/production/6baa5af70616512bb0adb9bb633c21d1dabbd945-77x30.svg) ![BCU logo](https://cdn.sanity.io/images/z5qmtlm9/production/d9ea796f27c595da1557569b4ebc1eba5b0054a5-59x36.svg) ![Two colleagues sit in a bright office in conversation, one gesturing as she speaks while the other listens.](https://cdn.sanity.io/images/z5qmtlm9/production/6afaa0a2a48594d81d4cbc60f6c24f31b7349fe5-1920x1080.jpg?q=80&fit=max&auto=format&w=3840) Our AI agents make decisions, take actions, and resolve complex exceptions across disputes, fraud, collections, claims, and more. From first signal to final outcome. [![Forbes logo](https://cdn.sanity.io/images/z5qmtlm9/production/ce6184fbf547cf73e3409b55cba41fe36cb9c76a-58x15.svg)Everyone Hates Credit Card Disputes. This Fintech Is Using AI To Fix That.](https://www.forbes.com/sites/jeffkauflin/2025/08/07/everyone-hates-credit-card-disputes-this-fintech-is-using-ai-to-fix-that/) - 8 days8 days to resolve dispute & fraud claims - 4–5x4–5x case volume, handled by same team - 51%51% fewer losses ![Datos Insights logo](https://cdn.sanity.io/images/z5qmtlm9/production/a3e09f7465a6a348e7f53d1f419804bb4635ce67-109x48.svg) ![Finovate Fall Best of Show 2025 award badge](https://cdn.sanity.io/images/z5qmtlm9/production/c947bf7f85dee0b8fdaf8f33416956df94c4e481-96x93.svg) ![Tearsheet AI Innovation Awards 2026 logo](https://cdn.sanity.io/images/z5qmtlm9/production/83b182c1eb3aef9d7855900359c799357c14a872-221x49.svg) ![Inc F-500](https://cdn.sanity.io/images/z5qmtlm9/production/20996274a5ff1b27aa97a1091b56e4b0e81b3566-90x120.svg) ![CB Insights AI 100 2026 award badge](https://cdn.sanity.io/images/z5qmtlm9/production/54b3b608dea07290ddf6ea2718aa9f60a513974f-88x106.svg) > “Casap generates predictive win scores that guide case handling while maintaining human oversight for complex decisions. Financial institutions worry about handing judgment to AI, and this answers that.” “Casap generates predictive win scores that guide case handling while maintaining human oversight for complex decisions. Financial institutions worry about handing judgment to AI, and this answers that.” Datos Insights logo [Read the Datos Insights announcement](https://datos-insights.com/press-release/2026-impact-award-winners-fraud-aml/) > “Casap’s demo truly resonated with our audience, highlighting what’s possible in fintech by combining speed, precision, and real-world impact” “Casap’s demo truly resonated with our audience, highlighting what’s possible in fintech by combining speed, precision, and real-world impact” Finovate Fall Best of Show 2025 award badge [Watch the Finovate demo](https://finovate.com/videos/finovatefall-2025-casap/) > “Casap is proof that agentic AI can handle work banks assumed only humans could judge.” “Casap is proof that agentic AI can handle work banks assumed only humans could judge.” Tearsheet AI Innovation Awards 2026 logo [Read the Tearsheet feature](https://tearsheet.co/awards/how-casap-is-rethinking-dispute-resolution-with-agentic-ai/) Inc. Female Founders 500 2026 Inc. Female Founders 500 2026 > “Shanthi Shanmugam was named to the Inc. Female 500 list, which honors AI innovators and other leaders who show 'what trailblazing female leadership looks like.'” “Shanthi Shanmugam was named to the Inc. Female 500 list, which honors AI innovators and other leaders who show 'what trailblazing female leadership looks like.'” Inc F-500 [See the Inc. Female Founders 500](https://www.inc.com/female-founders/2026) > “Casap was named to the 2026 CB Insights AI 100, a list of emerging startups with proven traction beyond the demo stage.” “Casap was named to the 2026 CB Insights AI 100, a list of emerging startups with proven traction beyond the demo stage.” CB Insights AI 100 2026 award badge [See the CB Insights AI 100](https://www.cbinsights.com/learn/ai-100-tracker/) Our Belief ## If all AI does is help us do the same things faster,  we’ve missed the point. We’re on a mission to deliver outcomes that were once out of reach.If all AI does is help us do the same things faster, we’ve missed the point. We’re on a mission to deliver outcomes that were once out of reach. If all AI does is help us do the same things faster,  we’ve missed the point. We’re on a mission to deliver outcomes that were once out of reach.If all AI does is help us do the same things faster, we’ve missed the point. We’re on a mission to deliver outcomes that were once out of reach. If all AI does is help us do the same things faster,  we’ve missed the point. We’re on a mission to deliver outcomes that were once out of reach. ![casap logo: a stylized, embossed C within a circular arc, with arrowhead-like tips.](https://cdn.sanity.io/images/z5qmtlm9/production/e1067dd9e21ca2901d76eeab5ad62dc1759dbec8-207x240.avif?rect=0%2C1%2C207%2C239&w=256&h=295&q=80&fit=max&auto=format) ## Agentic AI for high-stakes, regulated work Casap brings AI agents and deep financial services expertise together to help your institution operate at its best. We learn how you work, find ways to make it better, and put AI to work on your terms. Your team stays in control, with every decision and action accounted for. OnboardingExpertiseAutonomyTransparency ![decoration](https://cdn.sanity.io/images/z5qmtlm9/production/b773a78ae975c843dc51ba1ce2453167d5152f01-1422x1200.avif?q=80&fit=max&auto=format&w=3840) ## Show us the work. We’ll take it from there. Show us the work. We’ll take it from there. Start with your existing systems, procedures, or even a recording of how work gets done. Casap turns what it learns into agents that work across your tools, with minimal integration effort. Your people are freed from robotic tasks to do the real human work. ![decoration](https://cdn.sanity.io/images/z5qmtlm9/production/b773a78ae975c843dc51ba1ce2453167d5152f01-1422x1200.avif?q=80&fit=max&auto=format&w=3840) ## Run your ops like a category leader. Run your ops like a category leader. Why start from scratch? Casap brings best-in-class agentic workflows and deep financial services expertise to every problem. We tailor them to your institution's policies and priorities, and recommend better ways to operate so your team can deliver outcomes that weren't possible before. ![decoration](https://cdn.sanity.io/images/z5qmtlm9/production/b773a78ae975c843dc51ba1ce2453167d5152f01-1422x1200.avif?q=80&fit=max&auto=format&w=3840) ## Set the level of autonomy. Set the level of autonomy. You stay in control. Choose what runs on Autopilot and what stays in Copilot, with a human in the loop. Casap recommends the right balance based on your policies and risk tolerance. As AI and human decisions align, you can confidently expand automation, with the safeguards and flexibility to adjust anytime. ![decoration](https://cdn.sanity.io/images/z5qmtlm9/production/b773a78ae975c843dc51ba1ce2453167d5152f01-1422x1200.avif?q=80&fit=max&auto=format&w=3840) ## Every decision explained. Every action on the record. Every decision explained. Every action on the record. No black boxes. Every decision and action is documented as it happens, with the evidence considered, policies applied, and reasoning behind it. Your team gets more consistent outcomes, clear explanations for customers, and examiner-ready records for auditors and regulators at the click of a button. ### How Casap’s AI has been put to work ![](/static/brand/footer/marble-light.webp)DisputesFraudCollectionsClaimsGrowth ![Marble balance scales symbolizing fair, even-handed judgment](https://cdn.sanity.io/images/z5qmtlm9/production/ca15ec9cca8c2f87f776c36521990b764bedf2d9-377x389.avif?w=384&h=396&q=80&fit=max&auto=format) ### Resolve disputes in days, cut fraud losses. Resolve disputes in days, cut fraud losses. AI agents provide instant resolution for honest customers, without losing money to fraudsters. Agents handle the investigation, credit issuance, chargeback filing, and customer communications from start to finish. ![A weathered, blank white flag waving on a pole, suggesting surrender or truce](https://cdn.sanity.io/images/z5qmtlm9/production/a03ae82cc2510cc18dc3f1a32e7e9d9cfe4e3720-400x400.avif?w=640&h=640&q=80&fit=max&auto=format) ### Catch more fraud without treating everyone like a suspect. Catch more fraud without treating everyone like a suspect. AI agents investigate suspicious activity across cards, checks, ACH, wires, and accounts. They bring together transaction history, customer behavior, and risk signals to clear false positives, catch real threats, and build evidence-backed investigations, without slowing down legitimate customers. ![Three weathered metal coins, each stamped with a stylized currency symbol.](https://cdn.sanity.io/images/z5qmtlm9/production/302848a4a535d7dbf8bd329266ce1984f5bccc93-400x400.avif?w=640&h=640&q=80&fit=max&auto=format) ### Recover more without treating every customer the same. Recover more without treating every customer the same. AI agents understand each customer's circumstances and engage through voice, text, and email. They help personalize outreach, negotiate payment arrangements, follow up on promises to pay, and identify when someone needs extra support. Better recoveries, with more empathy. ![A fountain pen resting diagonally on an unrolled, sepia-toned parchment scroll.](https://cdn.sanity.io/images/z5qmtlm9/production/46b0b78a288f7eafff0db4e7599c9cdc366ea3fb-400x400.avif?w=640&h=640&q=80&fit=max&auto=format) ### Move claims from first notice to final resolution. Move claims from first notice
to final resolution. AI agents handle intake, review policies and supporting documents, assess coverage, and gather missing information. They coordinate next steps, keep policyholders informed, and bring in adjusters when human judgment is needed, helping claims move forward without sacrificing accuracy or care. ![Two marble-look Doric-style columns of different heights on a stepped plinth, as a decorative stand or pedestal.](https://cdn.sanity.io/images/z5qmtlm9/production/4ae67fa7e042467f8edfef37eb0c7007511f0415-400x400.avif?w=640&h=640&q=80&fit=max&auto=format) ### Grow relationships without growing the back office. Grow relationships without growing the back office. AI agents guide consumers through account opening, loan applications, and onboarding. They collect documents, recover abandoned applications, and help new customers fund and activate their accounts. Turn more applications into lasting relationships without adding manual work at every step. ## Pick a problem and we’ll help you solve it ![Advisory](https://cdn.sanity.io/images/z5qmtlm9/production/e05f3ebf56fd8bf187da61e6e8aa8450d973b9b0-1972x1080.avif?q=80&fit=max&auto=format&w=3840) ![Smiling woman in a green satin blouse working on a laptop at a table, looking off to the side.](https://cdn.sanity.io/images/z5qmtlm9/production/a9f70f286068397dd2e08468d3b2f2187cdfbfcf-620x1080.avif?q=80&fit=max&auto=format&w=3840) An AI plan your board approves, your examiners accept, and your customers feel. We work alongside your leadership to find where AI will change outcomes most, prove it on your own data, and put it into production with governance built in from day one. [Talk to our Outcome Strategists](/get-in-touch) ## Works where your work already happens - Alkami logo - Candescent logo - Corelation logo - FIS logo - Fiserv logo - Galileo logo - Jack Henry - Lumin Digital logo - Mahalo Banking - Mastercard - Q2 logo - Tyfone logo - Visa logo ![Visa logo](https://cdn.sanity.io/images/z5qmtlm9/production/6ac1f076d5128cb9285b5b4fbefd686a228aa621-74x24.svg) ![Alkami logo](https://cdn.sanity.io/images/z5qmtlm9/production/694cc5f302334fd559ae7f1692f747f5a1fac55b-88x27.svg) ![Candescent logo](https://cdn.sanity.io/images/z5qmtlm9/production/3b1fc64d5ead896587cf1e7df22cfdf2d7517a46-105x53.svg) ![Corelation logo](https://cdn.sanity.io/images/z5qmtlm9/production/d2d3497f7b912ea7bcbdf431a031c36dffcbec5b-123x33.svg) ![FIS logo](https://cdn.sanity.io/images/z5qmtlm9/production/09de60f1f53bf6d5af24a097ab233c83103d80ff-76x32.svg) ![Fiserv logo](https://cdn.sanity.io/images/z5qmtlm9/production/8362b085185b79042a6574a57338081d6ec26e6a-72x36.svg) ![Galileo logo](https://cdn.sanity.io/images/z5qmtlm9/production/43ac820cf4cf0edf5fa06b80192807c8fad78abb-44x42.svg) ![Jack Henry](https://cdn.sanity.io/images/z5qmtlm9/production/e477c985009522bdd98dd46754c28f5c6f3c6253-132x132.svg) ![Lumin Digital logo](https://cdn.sanity.io/images/z5qmtlm9/production/564ef61173c0641a17a7033a958437dd970bb6d5-34x59.svg) ![Mahalo Banking](https://cdn.sanity.io/images/z5qmtlm9/production/4d2c373ce5f27a2a4eebc286af44bb6e3343aa89-64x64.svg) ![Mastercard](https://cdn.sanity.io/images/z5qmtlm9/production/edebc6a61d2e757eb44137a539f08c70acfd5512-132x132.svg) ![Q2 logo](https://cdn.sanity.io/images/z5qmtlm9/production/75595b694aa88a76a7b70f61a8f39e52c0cdebad-64x36.svg) ![Tyfone logo](https://cdn.sanity.io/images/z5qmtlm9/production/7d18d3f65c93fa9ba4e7d1034eaa404f1ad8ba3c-47x47.svg) ![Visa logo](https://cdn.sanity.io/images/z5qmtlm9/production/6ac1f076d5128cb9285b5b4fbefd686a228aa621-74x24.svg) ![Alkami logo](https://cdn.sanity.io/images/z5qmtlm9/production/694cc5f302334fd559ae7f1692f747f5a1fac55b-88x27.svg) ![](/static/brand/integrations/marble-tile.jpg) ![Visa logo](https://cdn.sanity.io/images/z5qmtlm9/production/6ac1f076d5128cb9285b5b4fbefd686a228aa621-74x24.svg) ![Alkami logo](https://cdn.sanity.io/images/z5qmtlm9/production/694cc5f302334fd559ae7f1692f747f5a1fac55b-88x27.svg) ![Candescent logo](https://cdn.sanity.io/images/z5qmtlm9/production/3b1fc64d5ead896587cf1e7df22cfdf2d7517a46-105x53.svg) ![Corelation logo](https://cdn.sanity.io/images/z5qmtlm9/production/d2d3497f7b912ea7bcbdf431a031c36dffcbec5b-123x33.svg) ![FIS logo](https://cdn.sanity.io/images/z5qmtlm9/production/09de60f1f53bf6d5af24a097ab233c83103d80ff-76x32.svg) ![Fiserv logo](https://cdn.sanity.io/images/z5qmtlm9/production/8362b085185b79042a6574a57338081d6ec26e6a-72x36.svg) ![Galileo logo](https://cdn.sanity.io/images/z5qmtlm9/production/43ac820cf4cf0edf5fa06b80192807c8fad78abb-44x42.svg) ![Jack Henry](https://cdn.sanity.io/images/z5qmtlm9/production/e477c985009522bdd98dd46754c28f5c6f3c6253-132x132.svg) ![Lumin Digital logo](https://cdn.sanity.io/images/z5qmtlm9/production/564ef61173c0641a17a7033a958437dd970bb6d5-34x59.svg) ![Mahalo Banking](https://cdn.sanity.io/images/z5qmtlm9/production/4d2c373ce5f27a2a4eebc286af44bb6e3343aa89-64x64.svg) ![Mastercard](https://cdn.sanity.io/images/z5qmtlm9/production/edebc6a61d2e757eb44137a539f08c70acfd5512-132x132.svg) ![Q2 logo](https://cdn.sanity.io/images/z5qmtlm9/production/75595b694aa88a76a7b70f61a8f39e52c0cdebad-64x36.svg) ![Tyfone logo](https://cdn.sanity.io/images/z5qmtlm9/production/7d18d3f65c93fa9ba4e7d1034eaa404f1ad8ba3c-47x47.svg) ![Visa logo](https://cdn.sanity.io/images/z5qmtlm9/production/6ac1f076d5128cb9285b5b4fbefd686a228aa621-74x24.svg) ![Alkami logo](https://cdn.sanity.io/images/z5qmtlm9/production/694cc5f302334fd559ae7f1692f747f5a1fac55b-88x27.svg) Connect by API, upload a file, or work inside the tools your teams use today. Casap integrates with all your core systems, so that everything moves faster. ## We meet you where you are Your team can run everything on Casap, or hand over the parts that take the most time. Our onshore operators can take intake and investigation for you, while escalations and final decisions stay with your people. Start wherever makes sense, and change it as you grow. ![Decoration](https://cdn.sanity.io/images/z5qmtlm9/production/e9097494ebfd363f2196a4fc639022c318327f78-2624x1194.avif?q=80&fit=max&auto=format&w=3840) ![Smiling woman with long blonde hair in a navy blazer and pink top, standing in a warmly lit modern office.](https://cdn.sanity.io/images/z5qmtlm9/production/4ff2098f0e7017c6e800f803d73a0b4a26b881d4-2160x1290.avif?q=80&fit=max&auto=format&w=3840) ![Smiling man in a navy suit and blue patterned tie, lit by warm sunlight against a pale wall.](https://cdn.sanity.io/images/z5qmtlm9/production/1a44b7ac075227aa702ea802137e61f2a4ea918b-2880x1720.avif?q=80&fit=max&auto=format&w=3840) ![Smiling man with shoulder-length red hair and a beard, wearing a gray suit and paisley tie, lit by warm sunlight.](https://cdn.sanity.io/images/z5qmtlm9/production/1c5dbba50b59c1a39845d89c1a8476ae7d761cb3-1440x860.avif?q=80&fit=max&auto=format&w=3840) ![synchrony Logo](https://cdn.sanity.io/images/z5qmtlm9/production/996ab932efae3d5c285751c5c61551dad08b04e7-168x36.svg) > “Our investment in Casap builds on Synchrony’s belief in the power of Agentic AI to transform operations and strengthen the customer experience” “Our investment in Casap builds on Synchrony’s belief in the power of Agentic AI to transform operations and strengthen the customer experience” Kelly Shaw Head of Synchrony Ventures ![Chartway Logo](https://cdn.sanity.io/images/z5qmtlm9/production/fcda755d103394e787c3bdc5ed660249e7f672ff-141x36.svg) > “As we acquire more members, we naturally get more fraud cases. Casap is the support structure that helps protect our members while we continue to grow” “As we acquire more members, we naturally get more fraud cases. Casap is the support structure that helps protect our members while we continue to grow” Rob Keatts COO, Chartway ![Imprint logo](https://cdn.sanity.io/images/z5qmtlm9/production/972162867579b2b189484066a0d251bbda597361-113x27.svg) > “We have cases confirmed as Won that now close automatically. The time it’s saved our team has been incredible to see. We used to handle every aspect of disputes by hand, from filing to final communications, across multiple systems. Having everything in one place is a massive upgrade” “We have cases confirmed as Won that now close automatically. The time it’s saved our team has been incredible to see. We used to handle every aspect of disputes by hand, from filing to final communications, across multiple systems. Having everything in one place is a massive upgrade” Michael Myers Dispute Operations Team Lead, Imprint Drag ## AI Council ![casap logo](https://cdn.sanity.io/images/z5qmtlm9/production/2aa26ec961d726d116cad64f7418b02dce08dcb9-135x160.svg) An invite-only council for operations, fraud and technology leaders navigating AI in regulated financial services. Share experience, work through challenges and learn from what other institutions are putting into practice. - [ ![Two claim cards, one approved and one denied](https://cdn.sanity.io/images/z5qmtlm9/production/a1dd7c833637d1bcf92dec9a0bed9a31f38e32d1-424x318.avif?q=80&fit=max&auto=format&w=3840) ### The wrong kind of wrong - ![Shanthi Shanmugam](https://cdn.sanity.io/images/z5qmtlm9/production/a11a1645dd166e80c636800b7bc2d2223c7cf7e0-552x640.avif?rect=0%2C44%2C552%2C552&w=256&h=256&q=80&fit=max&auto=format) Shanthi ShanmugamCasap PressAug 27, 2026 ](https://www.cuinsight.com/the-wrong-kind-of-wrong/) - [ ![A Copilot and Autopilot toggle](https://cdn.sanity.io/images/z5qmtlm9/production/72fea35326ec643eb0124146cce0fa489c47510a-424x318.avif?q=80&fit=max&auto=format&w=3840) ### Agentic AI is already here. Is your governance ready? - ![Shanthi Shanmugam](https://cdn.sanity.io/images/z5qmtlm9/production/a11a1645dd166e80c636800b7bc2d2223c7cf7e0-552x640.avif?rect=0%2C44%2C552%2C552&w=256&h=256&q=80&fit=max&auto=format) Shanthi ShanmugamCasap PressJul 09, 2026 ](https://www.cuinsight.com/agentic-ai-is-already-here-is-your-governance-ready/) - [ ![A marble flag in front of the year 2026](https://cdn.sanity.io/images/z5qmtlm9/production/0a69145a5fee40cf0b6892dab8fbc33c6d8ba754-424x318.avif?q=80&fit=max&auto=format&w=3840) ### What’s Going On in Fraud 2026 - ![Ron Shevlin](https://cdn.sanity.io/images/z5qmtlm9/production/4621a3248d57a84be56b802f3dc4e1a54b558a8f-64x64.avif?w=256&h=256&q=80&fit=max&auto=format) Ron ShevlinCornerstone Advisors - ![Lindsay Hooks](https://cdn.sanity.io/images/z5qmtlm9/production/42d05e2bf1f00cd0e48233c39d6d1cd209ae5843-64x64.avif?w=256&h=256&q=80&fit=max&auto=format) Lindsay HooksCornerstone Advisors Report2026 ](/cornerstonereport) SECURITY ## Built for sensitive data and consequential decisions - ![AICPA SOC 2 compliance seal, showing casap's security controls have been independently audited](https://cdn.sanity.io/images/z5qmtlm9/production/2b4700741dbe967bd1988c909eaa667764a82376-64x64.svg) - ![casap is PCI DSS Validated at Level 1, the highest compliance level for payment card data security.](https://cdn.sanity.io/images/z5qmtlm9/production/dfb6edf807c853de5d6193ddaccf7cc9c78a6d38-73x56.svg) Our agents move money at scale for leading banks, fintechs, and credit unions. Casap is built specifically for regulated financial services, with security, privacy, model governance, and auditability designed into every workflow. ## We started with the moment that is hardest to get right - ![Shanthi Shanmugam](https://cdn.sanity.io/images/z5qmtlm9/production/a11a1645dd166e80c636800b7bc2d2223c7cf7e0-552x640.avif?q=80&fit=max&auto=format&w=3840) At Robinhood, Shanthi Shanmugam saw that restoring trust when something went wrong meant giving clients an opportunity to be heard. At Robinhood, Shanthi Shanmugam saw that restoring trust when something went wrong meant giving clients an opportunity to be heard. ### Shanthi Shanmugam Co-founder & CEO - ![Saisi Peter](https://cdn.sanity.io/images/z5qmtlm9/production/d03da9a4b14a2e5103a0b52bf594f5300a9fc06b-552x640.avif?q=80&fit=max&auto=format&w=3840) At Chime, Saisi Peter saw that unresolved disputes remained one of the biggest reasons customers left. At Chime, Saisi Peter saw that unresolved disputes remained one of the biggest reasons customers left. ### Saisi Peter Co-Founder At Robinhood, Shanthi Shanmugam saw that restoring trust when something went wrong meant giving clients an opportunity to be heard. At Chime, Saisi Peter saw that unresolved disputes remained one of the biggest reasons customers left. They founded Casap around the core belief that exceptional customer experience shouldn't depend on how many specialists an institution can afford. Casap started with disputes, and has expanded the same approach across financial services. INVESTORS - ![Lightspeed logo](https://cdn.sanity.io/images/z5qmtlm9/production/8186b1da733e6d509bb9368c0773b5d4e2339446-140x22.svg) - ![base 10 logo](https://cdn.sanity.io/images/z5qmtlm9/production/50bc3c4c87db2707adbe696e8f16fc690d9ca116-68x18.svg) - ![emergence logo](https://cdn.sanity.io/images/z5qmtlm9/production/b580e6740f09cd81cb6b06f42ce4a666f5ffc56f-96x25.svg) - ![Synchrony Logo](https://cdn.sanity.io/images/z5qmtlm9/production/d33d6a1ca4306dbedb10f5aaaedf9b305f3c4545-112x24.svg) - ![Experian logo](https://cdn.sanity.io/images/z5qmtlm9/production/b8a444a35947d912fa21b8903a3ef032f62d55f1-87x28.svg) - ![curql logo](https://cdn.sanity.io/images/z5qmtlm9/production/256b9d970236dc479ff6f624cb4047216c98f2a6-67x24.svg) - ![commerce ventres logo](https://cdn.sanity.io/images/z5qmtlm9/production/0a7cbd0a549ea11ea13d3af5e09db0d4e806e49b-104x27.svg) - ![Futurepresent logo](https://cdn.sanity.io/images/z5qmtlm9/production/ce969e4e72a179fd2c1a17f620a028566193fb5e-53x40.svg) - ![Primary vc](https://cdn.sanity.io/images/z5qmtlm9/production/8e5cb65b850d94ad96a65c709e4b926832397fbf-119x34.svg) - ![Lightspeed logo](https://cdn.sanity.io/images/z5qmtlm9/production/8186b1da733e6d509bb9368c0773b5d4e2339446-140x22.svg) - ![base 10 logo](https://cdn.sanity.io/images/z5qmtlm9/production/50bc3c4c87db2707adbe696e8f16fc690d9ca116-68x18.svg) - ![emergence logo](https://cdn.sanity.io/images/z5qmtlm9/production/b580e6740f09cd81cb6b06f42ce4a666f5ffc56f-96x25.svg) - ![Synchrony Logo](https://cdn.sanity.io/images/z5qmtlm9/production/d33d6a1ca4306dbedb10f5aaaedf9b305f3c4545-112x24.svg) - ![Experian logo](https://cdn.sanity.io/images/z5qmtlm9/production/b8a444a35947d912fa21b8903a3ef032f62d55f1-87x28.svg) - ![curql logo](https://cdn.sanity.io/images/z5qmtlm9/production/256b9d970236dc479ff6f624cb4047216c98f2a6-67x24.svg) - ![commerce ventres logo](https://cdn.sanity.io/images/z5qmtlm9/production/0a7cbd0a549ea11ea13d3af5e09db0d4e806e49b-104x27.svg) - ![Futurepresent logo](https://cdn.sanity.io/images/z5qmtlm9/production/ce969e4e72a179fd2c1a17f620a028566193fb5e-53x40.svg) - ![Primary vc](https://cdn.sanity.io/images/z5qmtlm9/production/8e5cb65b850d94ad96a65c709e4b926832397fbf-119x34.svg) ## Don’t just take our word for it - [ ![](/static/brand/footer/marble-light.webp) 28 Aug 2026 ### Forget hackers; the biggest threat to banks is their own customers Forbes logo ](https://www.forbes.com/councils/forbestechcouncil/2026/08/28/forget-hackers-the-biggest-threat-to-banks-is-their-own-customers/) - [ ![](/static/brand/footer/marble-light.webp) 10 Sept 2026 ### How Casap is rethinking dispute resolution with agentic AI TS logo ](https://tearsheet.co/awards/how-casap-is-rethinking-dispute-resolution-with-agentic-ai/) - [ ![](/static/brand/footer/marble-light.webp) 30 Jan 2026 ### Steal this engineering idea to make your company move faster INC logo ](https://www.inc.com/kaylawebster/steal-this-engineering-idea-to-make-your-team-move-faster/91286935) - [ ![](/static/brand/footer/marble-light.webp) 7 Aug 2025 ### Everyone Hates Credit Card Disputes. This Fintech Is Using AI to Fix That. Forbes logo ](https://www.forbes.com/sites/jeffkauflin/2025/08/07/everyone-hates-credit-card-disputes-this-fintech-is-using-ai-to-fix-that/) ## Come build the financial future [See open rolesSee open rolesSee open roles](https://jobs.gem.com/casap) ![Woman with long gray-streaked hair in a red short-sleeve blouse, speaking while seated in a bright modern office.](https://cdn.sanity.io/images/z5qmtlm9/production/c1fe9f0cba19e65fb07d3b9f3112c8d755d08993-1920x1080.jpg?q=80&fit=max&auto=format&w=3840) ![Man in a black polo shirt seated in a glass-walled office, with a "bougainvillea" sign on the glass behind him.](https://cdn.sanity.io/images/z5qmtlm9/production/5234c513ee1b9fb1a62ca6a1c368c713bacb9a89-1920x1080.jpg?q=80&fit=max&auto=format&w=3840) ![Woman with long blonde hair in a brown top, smiling and gesturing while speaking in a bright glass-walled office.](https://cdn.sanity.io/images/z5qmtlm9/production/ed79ea2b93334d009ee119955d580d79b55d2af0-1920x1080.jpg?q=80&fit=max&auto=format&w=3840) ![A man in an olive jacket and white T-shirt sits in a bright glass-walled office, gazing upward thoughtfully.](https://cdn.sanity.io/images/z5qmtlm9/production/7a818a9a78ce9910f11204020aff665b3d550a4d-1920x1080.jpg?q=80&fit=max&auto=format&w=3840) ![A woman with a shoulder-length bob, wearing a black zip-up top and a white fuzzy jacket, speaks while gesturing in a glass-walled office.](https://cdn.sanity.io/images/z5qmtlm9/production/86023d3af9355d6642cac3975e594bf8c0b2a4f4-1920x1080.jpg?q=80&fit=max&auto=format&w=3840) ![A person with short dark hair and a tan jacket gestures while speaking in a glass-walled office with a bougainvillea logo.](https://cdn.sanity.io/images/z5qmtlm9/production/84c07d2c968f4f3c73e60edc8a647d18a46bd282-1920x1080.jpg?q=80&fit=max&auto=format&w=3840) Drag Work that reaches real people Every case belongs to someone. The impact shows up in faster answers, fewer losses, and customers who feel heard when something has gone wrong. Tackle the hardest applied AI problems These are the problems the big labs won't own: regulated decisioning, proprietary data, and deep integrations into banking. Move with urgency. Build with care. Everything we touch is somebody's money, often on a legal deadline. Speed matters, but never more than getting the answer right.